The staff at Family Motors (Bob, Ginger and Paul) was friendly, professional, exerted no pressure and knew the product they were selling.

I am very pleased with my car and the entire buying experience. I would highly recommend that anyone interested in a Subaru or a Saab look to Family Motors for their needs first. I would give the whole experience a five star rating. Actually, I would even add one more star as I could not get a ride from my home on the Peninsula on the day I was to pick up the car. I rode a shuttle bus up to Marin County and Bob Iverson was kind enough to pick me up at the last bus stop. That to my mind is service way beyond just a five star ranking.  Harry S.

Thank you!   Pepper R.

We've purchased two cars from Family Motors and no doubt we'll buy our next car from them as well.  It's the most hassle-free, low-pressure, friendly car purchasing environment we've ever experienced.  If you're in the market, save yourself a lot of stress  (and money) -- go to Family Motors!  Kerri C.

I bought a '91 Subaru Legacy wagon from you back in '93.  I still have that car and it's been great.  Last Thursday it went into the shop for a very thorough check-up and maintenance.  Well, for a car that is almost 20 years old, with 140K miles, it is definitely a keeper.  Wow!  The car I bought from Family Motors has been worth every penny.  You will be seeing me again, though not in the foreseeable future.  Kathy M.

I would like to tell everyone about my wonderful experience purchasing my new car at Family Motors.  When my husband and I first went to Family Motors we had never looked at Subaru before.  The owner answered all our questions thereby making us feel that he really knew his product.  We drove the vehicles we were interested in and then decided we needed some time to think about what model we wanted.  The dealership did not call us at home and hassle us saying we really needed to buy it now because the car might not be there when we decided it was what we wanted.  A week later we returned and purchased a Subaru Forester 2.5 XT Ltd.  The paperwork was done easily and each piece was explained to make sure we fully understood what we were signing.  Overall, our experience was wonderful, and I will certainly be recommending Family Motors in Sonoma to all my friends.  Grace and Ron S.

We've been extremely happy with our purchase of the Forester X Premium.  It was everything we wanted plus more.  Bob was very accommodating with our schedule since we were driving from some distance away to pick up the vehicle.  He was very helpful and went out of his way to ensure we were satisfied and had all our questions and concerns addressed.  We would certainly recommend Family Motors - Sonoma to anyone looking for a fair price and outstanding service.  Thanks so much Bob!  Shem A.

Bob was absolutely great!  This was by far the easiest car purchase I've ever made.  Even my girlfriend said that she would have NO problem purchasing a vehicle from Family Motors by herself.  I drove up from San Diego so I made sure to do all the research beforehand and also had the credit approval done so that all I needed to do was take a test drive.  I highly recommend Family Motors!  Mark W.

We recently compared a Family Motors vehicle with a new dealership Subaru as the prices are so competitive on new inventory.  The quality of the Family Motors vehicle and their great customer service caused us to select their vehicle over the other car.  They helped us find the perfect car.  We've only had it two days, but we love it!  Autumn F.

I was referred to Family Motors by a friend, and you can be sure I will also refer friends there too.  I feel like I bought a new car at a fraction of the cost, and the service was excellent and very friendly.  If you want to get the most bang for your buck with no pressure, this is the place to go!    Hugh A.

I have had excellent service and attention from Family Motors, Sonoma.  Richard S.

Seriously, the most pleasant car purchase I've ever made.  Family Motors has a great selection of cars (a great used Subaru is hard to find), and the service is friendly, low-pressure and knowledgeable.  Whenever I'm in the market for a car this is where I'll go.     Kim B.

We really love the quality and price of the car we got. We really enjoyed our buying experience and will certainly be recommending your establishment to our friends. John P.

I can only echo the comments of others. This is the first time I have actually enjoyed the car buying experience. Most important, I really like the Outback, it is a wonderful car. Ted G.

Thank you for making our Subaru purchase a pleasant experience.  We are very impressed with the quality of the vehicles in your inventory.  Our 2002 LL Bean Subaru wagon is clean as a whistle and runs like a finely-tuned clock.  The odometer reading is the only clue that it isn't a brand new vehicle.  We're passing the word along to family, friends and associates. Thank you!  Paula F.

Bob and Joan were extremely helpful with the purchase of my Subaru WRX. The vehicle was in exceptional condition with low mileage, and the staff at Family Motors made every effort to bring all aspects of the car up to date. When the time comes to purchase a new car, Family Motors will be at the top of my list of places to shop!  Sam M.

I bought a used 98 Subaru Legacy Outback Wagon from you several years ago, so here's an update. 60K miles later, the car continues to run perfectly. I've had no problems outside of ordinary maintenance and its a great car. I've spent lots of time in the cold and snow with it and it performs flawlessly. On top of that, buying from Family Motors was the easiest automobile transaction ever. If my Subaru ever dies, I'll be back!   Julia V.
 

You made the entire process painless, I will recommend you to my friends - My wife loves the car - "Happy wife, happy life."  Phillip R.

Thanks again for your great service!  I have been telling all of my friends about you and recommending everyone to you!  Thanks,  David K.

This was the first time I've bought a car, and really appreciated the low stress, high quality experience.  And I'm really pleased with the car!  Thanks!  John E.

We have purchased many vehicles in the past.  Family Motors was the utmost pleasant experience.  The actual transaction was such a simple and easy process.  Superb customer service to say the least.  Without a doubt, we will purchase our next vehicle from Family Motors.  We drove a total of 248 miles for our new Saab and in a heart beat, we'd do it again.  Thank you Family Motors for an effortless vehicle purchase! Terry & Donna

My husband was skeptical of a dealer that did not haggle with price.  See, that is what we are all accustomed to.  No doubt the best car purchasing experience we have ever had and no doubt we will be back.  We searched and found the best Subaru at the best price at Family Motors.  Bob was fantastic and truly knows his business.  His main desire is to help you find what you need at the best price out there.  He even threw in a few little extras for us.  It was a pleasure doing business there and I will tell my friends and family about it. Rich & Wendy

Family Motors is such a contrast to buying a car from a "regular" dealer.  My daughter had her heart set on a Subaru, and we had looked at several places.  One dealer had taken a Subaru in on trade.  It was just what my daughter wanted!  We were at the dealership for close to two hours and they still couldn't tell me how much the car would cost!  They wanted to play games, and I finally left, pointing out that it was 2007 and I didn't have time.  I told them I simply wanted to write a check and buy a car.  The next day I found Family Motors.  In about 45 minutes we had driven the car, written a check, and bought a car.  And guess what - it was exactly the color and model we both wanted.  Driving home she signed and said, "I never thought I would find my dream car."  Diane W.

I bought a used 2004 Forester from Bob in 2007. Unfortunately, the car was hit in the rear bumper shortly thereafter. I took the car for repairs to the same shop Bob takes his cars only to learn that the car had had $6K in damage to the rear-end before I bought it. Bob had mentioned that it had been in a fender-bender, but not that the $15K car had a repair that was nearly half of what it was worth. Knowing this would have made me re-think the purchase, and my bad for not being more diligent about pursuing this and the paperwork involved. Later, the car was hit in the front bumper by a backing truck. The air bag did not deploy, and I was seriously injured because of this malfunction. The car ended up totaled. I later discovered that Family Motors did not check the air bags, even though this is an important safety feature. I feel Bob was less than honest with me in my car purchase, and would not buy another vehicle from him. Peggy M.

Dealer Response:  Thank you for your feedback. At the time of purchase, it was disclosed that the vehicle had been bumped from the rear by another person during a test drive and that the "rear hatch, bumper and tail lights were replaced and minor rear structural damage repaired". This information is on the copy of the inspection that you received when you purchased your Forester.  I have checked my understanding of air bags again with two mechanics and they have confirmed that the only check for air bags is done by the vehicle's computer each time the vehicle is started. In other words, there is no check that we can do outside of making sure that the air bags are in place and that the air bag light is not staying on after the vehicle is running, both of which we always do. If the air bag light goes off upon the vehicle starting, the air bag system is working properly. Not all front impacts will cause the air bags to deploy as the computer takes many factors into consideration and those parameters are set by the manufacturer. Bob Iverson

Thank you, thank you for the best, most relaxing, low stress, fun car buying experience I have ever had.  I love my '03 Subaru Outback, it's seat warmers and 6-cyl. engine.  It looks brand new and runs like it too. I have been telling all our friends up here in the beautiful mountains of Trinity County about Sonoma Family Motors, the great selection and friendly no pressure attitude of Bob and Joan.  I will never be able to say enough great things about your service and won't mind traveling 4 hours to do business with you again.  I am worried that my Subaru will outlast you, so I hope you will clone you and your dealership when you retire.  Thank you again for being here for all your old clients and new ones lucky to find you.  Cindy M.

I purchased my Saab 9-2X from Family Motors June 2007 and I am very thrilled with my automobile.  The price was great and the Saab perfect.  Bob Iverson was very helpful and accommodating with my work schedule during the purchase process.  The whole experience was positive and easily accomplished.  My friends say I got a great deal!!! Mary T.

From our very first phone call to the moment we drove away in our Forester, Family Motors professionally and conscientiously guided us every step of the way.  They redefine the car buying experience and offer a business model that rest of the world would do well to follow.  Thanks! Liz & Stan B.

It was different doing business with Family Motors.  They made buying a car a joy!  We got a beautiful Saab convertible at a great price.  Everything was friendly, fast and professional. Richard L.

It was a pleasure to let my friends know about your services and they are so happy with their new car.  They were also very happy with everything you did for them.  Thanks for providing a car-buying experience with integrity, pleasure and complete satisfaction !  Barbara C.

My wife and I recently bought a 2005 Subaru Outback from Family Motors and we have been more than satisfied with all aspects of our dealings with Family Motors:  the buying experience, price, car performance, and after sales service.  Bob and Paul were very pleasant to deal with, the car runs well, and the few things that needed attention were quickly taken care of.  I've already suggested to our son that when he has to replace his present Outback he check first with Family Motors.  Bob A.

We want to thank you for once again making our second car buying experience from you not only easy but fun!  Paul was very patient with us as we went back and forth on which car we wanted to test drive (some more than once) while Bob worked his magic to ensure that we were able to drive away with our final choice on that same day.  We have and will continue to speak positively about not only the great selection of quality used vehicles but also the fantastic service!  We will be back!   B & J

Love my Saab 95 Aero, and just wished to thank you for a wonderful car and purchase experience.  Now that I have owned the car for a year, I can thank you for offering such a terrific machine for a very reasonable price.  I will be back; you have a customer for as long as your doors are open.  Kim E.

This is the way to run a business.  It was actually a pleasure to buy a car from Family Motors.  No hype; everything is open and aboveboard.  Would strongly recommend Family Motors to anyone and will definitely be a return customer in the future.  Thanks to Joan and Bob for your friendly courteous service.  Jacques T.

This was our best ever car buying experience.  You had an exact replacement for our Impreza WRX which was totaled.  We did all of our business by e-mail.  The car was as promised.  You held it until we returned from vacation.  If only all purchases could be this simple, professional and uncomplicated.  We will recommend you to everyone.  Jack F.

I bought a Saab 9-2X Aero from Family Motors a year and a half ago.  I was looking or a particular car at the time, and Family Motors found the perfect one!  After visiting several dealerships, it didn't take me long after finally stopping by Family Motors that I would be purchasing an honest car from them.  They were very straightforward and transparent with everything from the car to the actual sales process.  A year and a half later, my car is (almost!) just like I bought it yesterday, and I'm loving every mile I drive in it.  Thank you Family Motors for helping to put me behind the wheel of the car I wanted and for making me feel comfortable and safe when I bought it!  David R.

Bob, you have taken car sales to another level and a very professional one, indeed.  I found a large selection of the model Subaru I was looking for and had a hard time deciding which one to buy as they were all high quality vehicles in perfect condition.  I couldn't be happier with the car and the service I received.  Thank you!  Sharon M.